Award Winning Customer Service

DMS Health Technologies provides proven, best-in-class customer service, dedicated to building relationship with you and the communities you serve.

For the third consecutive year, DMS Health Technologies was recognized for delivering "world-class" customer service as a recipient of the 2008, 2009 and 2010 NorthFace Scoreboard Award℠. The award is presented annually by the Omega Management Group Corp. to companies who, as rated by their own customers, achieved excellence in customer satisfaction during the prior calendar year.

Here is how our customers rated their experience with DMS in 2010:

• Mobile and Fixed-Site Imaging Services
  - 99% technologist satisfaction
  - 98% mobile driver satisfaction
  - 97% sales representation satisfaction
• Interim Solutions
  - 98% sales representation satisfaction    "Best in Class" score
  - 100% application assistance satisfaction
• Philips Equipment Service
  - 100% delivery & installation process satisfaction  "Best in Class" score
  - 100% installation team satisfaction
  - 100% Service Call Center satisfaction
  - 99% service quality satisfaction
  - 99% field service engineer satisfaction
  - 99% service manager satisfaction
  - 98% installation project manager satisfaction

Our customer satisfaction results don’t occur without instilling superior service core to our values and ensuring everyone involved pays exceptionally close attention to details.

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