DMS Health Technologies was Awarded for Consistently Exceeding Customer Expectations for Mobile Diagnostic Imaging Services, Rentals and Diagnostic Imaging Equipment Service
Recipient of Omega’s NorthFace ScoreBoard AwardSM for the Second Consecutive Year
DMS Health Technologies announces that it was honored for delivering ‘world-class’ customer service as a recipient of Omega’s 2009 NorthFace ScoreBoard AwardSM for the second consecutive year at the SCORE Conference 2010 on April 29. As rated by its own customers, DMS Health Technologies achieved excellence in customer satisfaction during the prior calendar year for mobile MRI, CT, PET/CT, nuclear medicine, digital mammography, cardiac/angio and bone densitometry services and interim solution rentals; and diagnostic imaging equipment service.
“I am proud of each and every employee for embracing our value of customer service and our mission to make a difference in the lives of our patients and customers, which ultimately enabled DMS to receive Omega’s prestigious award for the second consecutive year,” states Paul Wilson, Chief Executive Officer of DMS Health Technologies. “Since this award is based solely on actual customer feedback, it proves our commitment to make every customer interaction a positive experience that exceeds their expectations and builds long lasting relationships.”
Omega’s methodology measures customer satisfaction and loyalty levels for all clients on a 5-point scale four times during the year in such categories as technical support, field service, customer service and account management. NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.
"Due to its unique ‘customer-only vote’ criteria, the NorthFace ScoreBoard Award has been viewed from its inception in 2000 as the only objective benchmark for excellence in customer service,” said John Alexander Maraganis, President and CEO of Omega. “Our research indicates that companies that consistently achieve a 4.0 rating or above are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors.”
About DMS Health Technologies
DMS Health Technologies, an operating company of Otter Tail Corporation, specializes in delivering products and services to the healthcare industry. DMS Health Technologies is a distributor of Philips Healthcare diagnostic imaging equipment and patient monitoring equipment in the upper Midwest; sells supplies and accessories, and used medical equipment, ultrasound and biomedical and diagnostic imaging parts nationwide. DMS Health Technologies also provides mobile, interim and fixed-site diagnostic imaging solutions (MRI, CT, PET/CT, Nuclear Medicine, Ultrasound, Cardiac/Angio, Bone Densitometry and Digital Mammography) across the United States; and diagnostic imaging equipment service in the upper Midwest. For more information about DMS Health Technologies, visit www.DMSHealthTechnologies.com.
About Otter Tail Corporation
Otter Tail Corporation has interests in diversified operations that include an electric utility, manufacturing, health services, food ingredient processing and infrastructure businesses which include plastics, construction and transportation. Otter Tail Corporation stock trades on the NASDAQ Global Select Market under the symbol OTTR. The latest investor and corporate information is available at www.ottertail.com. Corporate offices are located in Fergus Falls, Minnesota, and Fargo, North Dakota.
Since 1984, the Omega Management Group Corp. has been a recognized expert in developing and implementing customer and employee experience management strategy (CEM) programs that lead to increased product and service revenue and profits. Services include customer and employee surveys, employee incentive programs, benchmark research and analysis, consulting, key account retention strategies, win-back strategies and marketing of customer satisfaction results to stakeholders and the marketplace.