Interim Solutions FAQ

DMS Health Technologies can provide mobile MRI, CT, Nuclear Medicine, PET/CT and Cardiac Angiography from major manufacturers including Siemens, GE and Philips.

DMS Health Technologies is the country’s largest and most experienced mobile medical imaging rental provider. We currently own and operate more than 50 mobile imaging systems dedicated to the interim rental fleet. Many of our competitors throughout the United States rely on our product availability as subleases to serve their customers. If the system provided does not meet your expectations or clinical needs, there is comfort in knowing that DMS has the backup product fleet to support our commitment to you.

Every system that DMS Health Technologies offers meets the highest manufacturer standards and fully complies with all state, local and federal government agency requirements. DMS uses only manufacturer certified systems to reduce product liability risks assumed by the healthcare facility.

Site preparation includes a relatively level asphalt or concrete pad to park the mobile trailer on, an adequate power supply (480 Volt AC, 3 Phase, 125 KVA, fused at 150 Amp service), and phone and networking lines if required. Detailed Site Planning Guides for each system can be found at www.DMSHealthTechnologies.com/interim/systems.php.

If the site has been properly prepared and the appropriate personnel are in place, you can expect 4-6 hours for trailer set-up and system readiness (longer for cath lab set-up).

Yes, each system is fully capable of being seamlessly networked through a DICOM standard. The mobile is provided with multiple Cat 5 connection points and IP addresses are assigned once the product is delivered.

From initial site planning through delivery, setup and applications training, our highly trained and experienced personnel are on-site with you every step of the way. We take responsibility for system set-up, power connections, electrical phase checking, phone installations, camera network installations, information systems installations, system checkout, safety training, trailer in-service, coordination of service trades, applications, assigning magnetic field warning zones and making certain everything is cleaned, inventoried and working properly.

Upon request, DMS can provide modality certified technologist staffing to meet the needs of your hours of operation.

Application training is available for every system we deliver. With DMS Health Technologies you can count on highly trained, accredited professionals with years of experience specific to your piece of equipment. DMS carries full liability and workers compensation insurance on each individual.

Our OEM service agreements provide you with immediate access to the manufacturer’s toll-free Applications Support Hotline. In addition, we employ modality certified Application Specialists who are available either on-site or by phone to answer any questions you may have. We provide the added comfort and assurance of knowing that your clinicians and patients are properly served while all applications issues are promptly addressed.

All rentals from DMS Health Technologies are unrestricted and available for your use 24 hours per day, seven days per week.

DMS guarantees a combined 90% system uptime on both the imaging equipment and mobile trailer. Financial reimbursement remedies are contractually provided within each rental agreement.

All mobile systems provided by DMS are serviced by the original equipment manufacturer (OEM) or an OEM certified service engineer. This level of service guarantees you prompt, qualified service support while maximizing the uptime performance of your system. A simple phone call to the DMS 24-hour Service Call Center sends service and parts on their way.

A single phone call to the DMS 24-hour Service Call Center (866.375.0701) puts you in contact with one of our qualified service engineers. Depending upon our initial phone diagnosis, we dispatch the most qualified and local service trades to repair your mobile as quickly as possible.

DMS Health Technologies guarantees immediate telephone response and will dispatch the appropriate service personnel required. Our OEM service agreements provide you with immediate access to the OEM service technical support hotline. Where available, remote diagnostics can get you back up and running without delay.